Refund policy
Returns
You can return most new, unused items within 30 days of delivery. Items must be in original condition and packaging, with no wear, damage, or modification. Call us before sending anything back so we can issue a return authorization (RA). Returns without an RA may be refused.
Restocking fee
Stock items returned for reasons other than our error carry a 20% restocking fee. No restocking fee applies if we sent the wrong item or the item arrived defective.
Items we cannot take back
- Special-order, made-to-order, cut-to-length, or modified items (including SaverLok modifications)
- Items marked "Call for price" or "Request a quote" that were ordered for you specifically
- Used or installed items, and anything damaged after delivery
- Drilling fluids, additives, and other opened or mixed products
- Electronics (transmitters, sondes, locators, batteries) once opened, except for a defect covered below
Defects and shipping damage
Check your order when it arrives. Tell us within 7 days of delivery about any damage, defect, or wrong item, and send photos. We will repair, replace, or refund at our option. For freight shipments, note any damage on the carrier's delivery receipt before signing.
Rebuilt and used equipment
Rebuilt and used transmitters, sondes, and electronics are tested before sale. Warranty terms are provided at the time of sale.
Return shipping
You pay return shipping unless the return is because of our error or a defect. We recommend a trackable service; we are not responsible for items lost in return transit.
Refunds
Approved refunds go back to your original payment method within 5–10 business days of us receiving and inspecting the return. Original shipping charges are not refunded unless the return is due to our error.
Questions
Gator HDD Supply, LLC
Richland, MS: (601) 724-2558
Broussard, LA: (337) 277-1785
